Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, please see the section "Customers in the EU, EEA & UK — Right of Withdrawal," which applies to you instead of the standard returns section wherever the two differ.

The fastest way to request a return or cancellation is through your account: log in to your account, open your order, and select the item(s). You can also contact us for any return question at jason@lekbergenterprises.com.

Standard Returns (outside the EU, EEA & UK)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We may ask for your order number or other proof of purchase.

To start a return, log in to your account and open the order, or contact us at jason@lekbergenterprises.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to all customers worldwide.

Customers in the EU, EEA & UK — Right of Withdrawal

If you are a consumer in the European Union, the European Economic Area (including Norway, Iceland, and Liechtenstein), or the United Kingdom, you have a legal right to cancel your order and withdraw from your purchase without giving any reason.

Your withdrawal period

  • You may cancel your order at any time before it ships.
  • After delivery, you have 14 days from the day you (or a person you nominate, other than the carrier) receive the last item in your order to withdraw from the purchase.
  • If the last day of this period falls on a weekend or public holiday, the period extends to the next business day.

How to exercise your right of withdrawal

The easiest way is online: log in to your account, open your order, and select "Cancel" (before shipment) or "Request return" (after delivery). You will receive a confirmation of your request without delay.

You may also notify us by an unequivocal statement sent by email to jason@lekbergenterprises.com. You can use the model withdrawal form at the end of this section, but it is not obligatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period expires.

Your refund

  • We will refund all payments received from you, including the original standard delivery cost (except any extra cost you chose for a delivery method other than our least expensive standard option).
  • The refund will be issued within 14 days of the day we receive your withdrawal notice, using the same payment method you used for the purchase, at no fee to you. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever comes first.
  • Sale and discounted items carry the same right of withdrawal and are refunded on the same terms.

Returning the goods

  • Please send the goods back to us without undue delay and no later than 14 days from the day you told us you are withdrawing. When your request is confirmed, we'll send you a return shipping label and instructions on how and where to send your package.
  • You may inspect the goods to establish their nature, characteristics, and functioning, as you would in a shop — for clothing, this means trying it on, but not wearing it. You do not need the original packaging to return an item, though we appreciate it when possible. However, you are liable for any diminished value of the goods resulting from handling beyond what is necessary to inspect them, and we may deduct that amount from your refund.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalized (such as special orders or personalized items)
  • Goods liable to deteriorate or expire rapidly (such as perishable food or fresh flowers)
  • Sealed goods not suitable for return for health protection or hygiene reasons (such as sealed beauty or personal care products), once unsealed after delivery
  • Sealed audio or video recordings and sealed computer software (such as CDs, DVDs, vinyl records, or video games), once unsealed after delivery
  • Digital content not supplied on a tangible medium, once performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract by email.)

To: Lekberg Enterprises, jason@lekbergenterprises.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Date:

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return. Approved refunds are automatically issued to your original payment method. For EU, EEA, and UK customers, refunds are issued within 14 days of your withdrawal notice as described above; for all other customers, refunds are typically processed within 14 days of us receiving the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund.

Nothing in this policy limits any statutory rights you have under the laws of your country, including legal guarantee rights for defective goods.